MGT211 GDB Solution Spring 2023 by Munir

Case

People interested in the affairs of the business in one way or the other are usually called as stakeholders. One important category of these stakeholders is the customers. Every country has made certain rules to protect the rights of the customers.

Sunny, a young student from Lahore wanted to buy a new laptop for his study as well as his gaming needs. He contacted ABC Traders, Lahore and got two different quotations which contain information about memory, storage, processor, graphic card, and screen size of the intended device. ABC also mentioned that one laptop is of Dell company manufactured in USA and 2nd laptop is of Acer company manufactured in UK. ABC uses to buy these laptops from EZ Importers, Pakistan. ABC further mentioned that in case of any issue in the laptop, Sunny has the option to get it replaced or repaired free of cost as per nature of the issue.

You are required to identify that how following rights of Sunny – the customer are being ensured in the above case:

Sr.	Rights	Way of Assurance
1	Info about Ingredients of Product
2	Info about Origin of Product
3	Info about the Supplier
4	Info about after-sale Service

 

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Solution 

Sr.	Rights	Way of Assurance
1	Info about Ingredients	The quotations provided by ABC Traders include detailed information about the memory, storage, processor, graphic card, and screen size of the laptops, allowing Sunny to make an informed decision based on the specifications of the products.
2	Info about Origin of Product	ABC Traders explicitly mentioned that one laptop is of Dell company manufactured in the USA, and the other laptop is of Acer company manufactured in the UK. This information ensures that Sunny is aware of the origin of the products.
3	Info about the Supplier	ABC Traders informed Sunny that they purchase the laptops from EZ Importers, Pakistan. This disclosure provides Sunny with information about the supplier involved in the transaction.
4	Info about after-sale Service	ABC Traders assured Sunny that in case of any issue with the laptop, he has the option to get it replaced or repaired free of cost, depending on the nature of the issue. This guarantee ensures that Sunny will receive appropriate after-sales service.