1. Which of the following familiar expressions is correct replacement for ‘lucrative’?
Profitable
2. Verbs and are more concrete than adverbs and adjectives.
Nouns
3.
The good organization of the content means Both of the above
4. Did the doctor look your leg?
At
5.
‘I left smoking long ago’
I gave up smoking
long ago
6.
How can you
make your message
forceful?
By using comparisons, By using figurative language……both
7.
Which one of the following
phrases are likely to offend and should be
avoided?
I must refuse, we must deny
8.
A computer programmer will write a/an to gain specific
information about an upcoming
release of a software product from XYZ company.
Inquiry letter
9.
In bad news messages, the is of crucial
importance. Tone
10.
A bad News message always begins with a that provides a transmission to the
refusal.
Neutral statement
11.
In a business message, the words freedom,
prestige, compassion, free, and comfort evoke feelings.
Positive
12.
If you are using letterhead stationery, include only the . Two lines below the
bottom of the letterhead.
Date
13.
Business messages generally have purposes. Three
14.
With restructuring of companies, communications are now created mainly by
All employees
15.
Select the option
which is an example of a clear and coherent
sentence. His report focused on age and gender of managers
16.
Eriq is just like all the French, so dismissive of Americans. The sentence contains
Racial Bais
17.
The patient shows normal and appears to be psychologically stable. Affect
18.
Which of the following words fall in the category
of unfamiliar words? Ascertain and Peruse……Both
19.
Full-Time college students
should spend at least six hours a week studying
if you want to succeed.
If they want to
succeed
20.
at the moment. I’ll get to the
market.
As it isn’t raining
21.
Which of the following helps you to focus meeting
on the core of topics
and control its pace and flow?
Agenda
22.
The purpose of giving complete is to ensure
that the audience
has no confusion or lingering
doubt about the message.
Supporting details
23.
minutes are often required by federal, state,
or local law, by-laws,
charters, or regulations in any organization.
Formal
24.
A sales letter is a document designed
to generate sales;
therefore. It persuades
the reader to
All options
25.
Mathematics John’s favorite subject,
while Civics is Andrea’s favorite subject.
Is
26.
In business communications use the format if the document
will be sent to outside
individuals.
Letters
27.
is one of the cores of concreteness. Grammar
28.
makes a statement
of support for a candidate
by assessing the applicant’s qualities and capabilities
for performing a particular task.
Recommendation letters
29.
When you are dissatisfied with a company’s
product or service,
which of the following
is the best option?
Written claim letter
30.
Mr. John will
Consider
the report.
31.
Select the option
which gives the exact meaning
of the verb ‘ accept’ Receive
32.
When punctuation marks are omitted
in the opening and closing
lines of a letter, the punctuation style is called.
Open
33.
Which of the following is the most important part of indirect
plan? Buffer
34.
What is a common mistake
made in writing
persuasive messages? Using
you perspective
35.
words are usually
more vivid than long ones and improve
the readability of a
document.
Short words
36.
Which of the following transitional markers shows ‘additional details’?
: moreover, furthermore, in addition,
besides…All
37.
There are
Two
types of minutes
38.
They talked about things and persons they remembered. That
39.
An order latter is also known as a or purchase
order letter, it begins the paper trail of a specific purchase.
PO
40.
They saw a parking space two cars and drove it. Between/ into
41.
share a general
document architecture, which is usually
modified to suit specific
circumstances.
Proposals
42.
The message senders need to assess their message from the eyes of the to be sure
that they have included all the relevant information
Received
43.
English is constantly charging
Language and pronunciation……both
44.
What is style in writing?
Style is the way of using words to achieve
a certain tone or overall impression
in wirting
45.
When placing you don’t need to excite
your reader’s interest,
just stale your needs clearly
and directly
Order
46.
The of an order letter is to provide
the vendor with detailed instruction for fulfilling an order.
Objective
47.
The persuasive message gives to the audience. A free choice
48.
Which one of the following is a specialized prepared to share relevant information with the media?
An e-mail
49.
Most organization rely on for their existence. Successful proposal writing
50.
If you anything to say, just speak out.
Have
51.
means preparing every message with the message receiver in mind. Consideration
52.
Choose the following
verb from the following options. Produce
53.
Solicited and
unsolicited are types of
Memos
54.
In bad news messages, you as a business person need to help your audience
understand the under the circumstances, your decision was and reasonable.
Fair
55.
Functional words express
relationships among content
words. True
56.
The main idea of a business message is usually which is/are concisely stated.
One idea
57.
are an essential
component of almost all admissions, grant and employment
processes.
References
58.
Concreteness does not make use of denotative words instead of connotative
words
False
59.
The selection of format, style and organization of a report is done independent of the
reader’s requirement.
True
60.
Sarah washed the apples them in the fridge.
And put
61.
Will you please
provide the details
of the equipment utilization for the last quarter?
This statement is an example of;
A routine
inquiry
62.
A message which in a reliable
and competent manner
is labeled as a
credible message.
Completes an idea
63.
In a coherent sentence the words are arranged so that the ideas clearly
express the intended meaning.
True
64.
Where’s USB drive I lent you last week ?
The
65.
In the organization sends out uninvited
messages to sell a product
or service. Persuasive and
formal reports…both
66.
A letter of asks someone for specific information. Inquiry
67.
Either answers acceptable. Is
68.
Which one of the following is an example
of a nonverbal message?
Eye contact
69.
Which of the following is not a general purpose
common to business
communication? To negotiate
70.
Concise business
writing includes
None of the above and sentences ……both options
71.
One should be careful about the chances of being while making a direct
request.
Misunderstood
72.
Mr. Ms and Mrs Are
Recipient titles
73.
A memorandum is a document
which is. All options
74.
In business communication use the format if the information is being
sent inside an organization.
Memorandum
75.
In business communication use the format if the document
will be sent to
outside individuals
Letter
76.
is considered to be the best attitude in business environment.
You-attitude
77.
One of the aspects of editing a message is to Install editing software
78.
When it doubt, use the more familiar
words; audience will understand them better.
This is the ‘golden rule of ’
Clarity
79.
is achieved through
a balance between
precise language and familiar
language
Clarity
80.
In a sentence the words are arranged
so that the ideas clearly
express the intended meaning.
Coherent
81.
Which of the following is the first and the most essential step in writing
bad news messages?
buffer
82.
The mechanical insertion of ‘ phase’ and ‘ thank you’ does not ensure Courtesy
83.
Which of the following is a part of an indirect plan? All options
84.
are an essential component of almost all admissions,
grant and employment processes as it provides
a statement of support for a candidate.
References and recommendations
85.
Words are usually
more vivid than long ones and improve
the readability of a
document.
Short
86.
Any information against the expectations of is considered bad news.
All options
87.
Adjustment letter is a letter in answer to a letter. The answer may either be a refusal or a grant
Complaint
88.
The quality
that gives force
to important parts of sentences
and paragraphs is
Emphasis
89.
Content words (nouns,
verbs, adjectives, adverbs
) have both a denotative meaning as well as
connotative meaning.
True
90.
When no special persuasion is needed, the use of is recommended. Direct request
91.
A good business letter is simple and straightforward without being harsh
or . Patronizing
92.
Keep your simple and focused,
so the purpose of your letter is clear.
Letter
93.
Which type of letter can be used as a legal document
to show the transaction between the customer and vendor?
Order letter
94.
Consideration simply means that the writer shows in his communication style.
Empathy
95.
Breaking the longer sentences into shorter ones improves Readability
96.
Which of the following is associated with scholarly writing? Formal writing
97.
What are you doing the weekend?
On
98.
Which of the following aspects are covered by the words
‘report’?
Both a&b
99.
The lawyer his relative innocent. Aims to prove
100.
Acknowledgments are appropriate for Larger orders
101.
letter is written you want to recognize
someone for his help or support
when you were in trouble
Appreciation
102.
The aim of a is to establish a working relationship to make it happen.
Business proposal
103.
Which of the following letter
accompanies a larger
item, usually a document?
Transmittal letter
104.
Getting the meaning from your head accurately to the reader
is the purpose of
Clarity
105.
Credit references are generally used to determine
the credit of a person or individual True
106.
Communication that seems inconsequential can become very important if information it contains is
Complete and effective
107.
Generally
speaking, in business we communicate
To both persuade and inform
108.
are considered binding contracts, so one should avoid
implying offers or promises that can’t be delivered
sales letter
109.
While composing a business message, choose words that be misinterpreted.
Won’t
110.
Most organizations rely on for their existence. Meeting with companies
111.
at the beginning of a persuasive request shows the
reader that you know about his or her concerns and you have some reasons for
making such.
An attention
getting device
112.
In the body of a business letter,
what goes between
each paragraph? Two space if
hand written
113.
A memorandum may take the form of . Skype chat
114.
In which direction does communication flow in a formal communication network? Downward
115.
In the of a job application letter you have to refer to your
enclosed resume and express
your desire for an interview, stating when and how you can be
End matter
116.
in AIDA plan is the opportunity to remind readers
of the benefits of
taking the particular
action.
Attention phase
117.
business people inform customers about the benefits of
a product/action so the customers can recognize how ell the product/action will
fill their need.
Aesthetical
118.
With restructuring of companies, communications are row created mainly by
Supervisors/ managers
119.
Mr. ali our English teacher,
believes that students
who major in economics or physics their imaginations
Ruin
120.
His birthday is coming next week. Up
121.
The fans at the back of the theatre and that woman in front making too
much noise.
Were
122.
When you letter extends onto a second page you should use for the
second page
Plain Paper
123.
Whether written or oral, messages begin with a clear statement of the
main idea, clarify any necessary details and end with a courteous close
Positive
124.
Neither my brothers nor my father attended college Have
125.
Which of the following elements relate to the organizing direct request?
Main idea,
necessary detail and specific action
126.
Which format should
be used if the information is being sent inside an organization?
Memorandum
127.
Biased language that might offend the audience is based on . All options
128.
Therefore, Because, accordingly, thus, hence are used for Additional details
129.
While placing
an order, there is no need to
Force your
reader
130.
One of the
major flaws of a failed
communication is
Fixed explanations
131.
A/An letter is a letter in answer to a complaint
letter. The answer
may either be a refusal or a grant.
Claim
132.
Which one of the following
is the best expression to use with the customers
for payment demand.
Please send your
payment so we can proceed
with your order.
133.
She looked from her book when she heard the noise.
Up
134.
Which of the following statements is part of persuasion in oral presentation? Gaining willing acceptance
of an idea
135.
When you turn
your ideas into a message, you are the
Decoder
136.
The reactions of a colleague
or a prospective customer to an incomplete answer are likely to
be
Unfavorable
137.
Documents that are meant to ‘enact’ something include authorization memoranda and
Acceptance letters
138.
Briefing, goodwill, information and report are part of speaking. Public
139.
Effective
business communication is not
Concise
140.
The
performance of our players was rather
Worse than I had expected
141. Why important observations, suggestions , or objections should be written?
All options
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